248am logo

Anyone suffered after sales problems with Xcite Al Ghanim Electronics

asked Jan 8 in Technology by Shafiq
Some of the stuff XCITE sell is very cheap. I bough a vacuum cleaner called Bravo for 9.900 KD a few months ago. It stopped working before the 12 month warranty was due. My wife suggested to buy a new one but a better brand. I am sure we will end up doing that anyway.

In any case I took my Bravo to the Xcite workshop out of curiosity. They were very effieicnt and took it in for repair. I get a call from them a week later saying it was fixed and ready.

When I got it home - exactly the same problem. I am convinced they didn't do anything. the vacuum is currently selling for 7.900KD. I am sure they think I will not go back as its probably more in petrol costs then the cost of buying new.

I am trying to contact the post sales manager.

The reason I am doing this is because xcite and many other suppliers selling cheap China produced electronics are  taking advantage of consumers. Yes they are selling it cheap - but so cheap that nobody wants to use their workshop.

Any advice? Should I just give up? Should I buy the same cheap vacuum?? Should I buy a better more expensive one?

Your answer

Your name to display (optional):
Privacy: Your email address will only be used for sending these notifications.
Anti-spam verification:
To avoid this verification in future, please log in or register.

2 Answers

answered Jan 8 by anonymous
edited Jan 8
Basically when you buy a vaccum clearner its better to buy a good brand like Panasonic (higher once are made in japan) or  Nilfisk. Further these comes with warranty and have better service since these are established brands in Kuwait.
commented Jan 8 by Mark (62,500 points)
I've had my Nilfisk for 14 years, taken a lot of abuse and still runs like a champ. My parents Nilfisk is 20+ years old and still runs like new.
commented Jan 8 by anonymous
Where can I get a Nilfisk in Kuwait? What price range are they in?
commented Jan 9 by Mark (62,500 points)
Dealer is located across the street from Behbehani Complex, they're called Al Marafie. I think I paid 140 or 160KD 14 years ago, not sure. But I think they're all over 100KD.
answered Jan 8 by anonymous
Always test your stuf there before you leave. They normally encourage that too.
Welcome to Kuwestions where you can ask anything relating to Kuwait and receive answers from other members of the community.









...